FAQ
hzzbox is a brand dedicated to creating high-quality, durable, and stylish travel luggage. We offer a range of luggage products including suitcases, backpacks, and accessories, designed to meet the needs of all travelers – whether you are traveling for business, leisure, or adventure.
Our luggage is made from premium, high-durability materials such as polycarbonate, ABS, and high-quality polyester fabrics. These materials are carefully selected to provide water resistance, scratch resistance, and long-lasting strength to withstand the demands of travel.
Yes, all of our products come with a 2-year warranty that covers any functional damage to your suitcase due to manufacturing defects. This includes issues such as faulty zippers, broken handles, or damaged wheels. If you experience any functional problems with your suitcase during this period, we will offer a repair, replacement, or refund, depending on the situation.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a 30-day return policy. The item must be unused and in its original condition with packaging. Please contact our customer service team for instructions on how to initiate a return or exchange.
Shipping times depend on your location and the shipping method selected during checkout. Typically, orders are processed within 1-2 business days, and delivery times can range from 3-7 business days for domestic orders and up to 10-15 business days for international orders. You will receive tracking information once your order has shipped.
Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination. You can check if we ship to your country during the checkout process.
Once an order is placed, we begin processing it immediately to ensure quick delivery. If you need to make a change or cancel your order, please contact us as soon as possible. While we can’t guarantee changes after an order is placed, we will do our best to accommodate your request if the order hasn't shipped yet.
We apologize if you receive a damaged or defective product. Please contact our customer support team immediately with photos of the damage or defect, and we will arrange for a replacement or refund.
To keep your luggage looking great, we recommend wiping it down with a damp cloth and mild soap. Avoid harsh chemicals or abrasives. For fabric bags, follow the manufacturer’s care instructions and consider using a fabric protector to help keep your bag in good condition.
If you have any questions or concerns, our customer service team is here to help! You can reach us via the contact form on our website, by email at support@hzzbox.com, or through our social media channels. We will respond to your inquiry as quickly as possible.