Return Policy

Effective Date: 2024.8
Last Updated: 2025.2

At hzzbox, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return policy. Please read the following details carefully to understand the return process, eligibility, and refund conditions.

1. Return Eligibility

We accept returns within 30 days of receiving your order if the item meets the following conditions:

✅ The item is unused, in original condition, and with all tags attached.
✅ The item is returned in its original packaging.
✅ The item is not a final sale or customized product.
✅ The return request is made within the allowed timeframe.

🚨 Items that do NOT qualify for returns:
❌ Used or damaged items (unless received in that condition).
❌ Customized or personalized products.
❌ Items marked as “Final Sale.”

2. How to Initiate a Return

To return an item, please follow these steps:

1️⃣ Contact us at support@hzzbox.com with your order number and the reason for the return.
2️⃣ Our team will review your request and provide return instructions, including the return address.
3️⃣ Pack the item securely in its original packaging and ship it back using a trackable shipping method.
4️⃣ Once we receive and inspect the returned item, we will process your refund within 5-10 business days.

🚨 Note: We do not cover return shipping costs unless the item is defective or incorrect.

3. Refund Process

  • Once your return is received and approved, a refund will be issued to your original payment method.
  • It may take 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with the following:

📸 Clear photos of the product and packaging.
📦 Your order number and a brief description of the issue.

We will arrange a free replacement or full refund, depending on your preference.

5. Late or Missing Refunds

If you haven’t received your refund yet, please check the following:

✅ Contact your bank or credit card company—it may take some time for the refund to be processed.
✅ If your refund is still missing after 10 business days, please contact us at support@hzzbox.com, and we’ll be happy to assist.

6. Exchanges

We do not offer direct exchanges. If you need a different size, color, or model, please return the original item and place a new order.

7. Who Pays for Return Shipping?

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service to ensure the package arrives safely.
  • We are not responsible for lost return shipments.

8. Contact Us

For any return-related questions, please contact our customer support team:

📧 Email: support@hzzbox.com
🌐 Website: hzzbox.com