At hzzbox, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and exchange policy. Please read the details below to understand our process.

1. What is your return policy?

We accept returns within 30 days of receiving your order, provided that the item meets the following conditions:
✅ The item is unused and in its original condition
✅ All original packaging, tags, and accessories are included
✅ The item is not a final sale or customized product

If your return meets these conditions, we will issue a refund to your original payment method once the item is received and inspected.

2. How do I initiate a return?

To start a return, please follow these steps:

1️⃣ Contact our customer service at support@hzzbox.com with your order number and the reason for return.
2️⃣ Our team will provide you with the return instructions and address.
3️⃣ Securely package the item and ship it back using a trackable shipping method.
4️⃣ Once we receive and inspect the item, we will process your refund within 5-10 business days.

🚨 Please note: The customer is responsible for return shipping costs unless the item was received damaged or defective.

3. What is your exchange policy?

If you would like to exchange your item for a different size, color, or model, please follow the return process above and place a new order for the item you want. This ensures a faster and smoother exchange experience.

If the item is defective or incorrect, please contact us, and we will arrange a free replacement for you.

4. What if I receive a damaged or defective item?

We take quality seriously, but if you receive a damaged or defective product, please contact us within 48 hours of receiving your order.
📸 Send us clear photos of the issue along with your order number, and we will arrange a replacement or refund at no cost to you.

5. Do I have to pay for return shipping?

Customers are responsible for return shipping costs unless:

• The item is defective, damaged, or incorrect
• The return is due to an error on our part

We recommend using a trackable shipping method to ensure the package reaches us safely.

6. How long does it take to process my return or exchange?

• Once we receive your returned item, please allow 5-10 business days for inspection and processing.
• Refunds will be credited back to your original payment method.
• Exchange orders will be shipped as soon as the return is processed.

7. Are there any items that cannot be returned or exchanged?

🚫 Final Sale items cannot be returned or exchanged.
🚫 Customized or personalized products are non-refundable.
🚫 Used or damaged items (unless received in that condition) will not be accepted.

If you’re unsure whether your item qualifies for a return, feel free to contact us before sending it back.

8. How do I contact customer service for returns & exchanges?

If you need any assistance, please reach out to us:
📧 Email: support@hzzbox.com
We’re happy to help with any questions regarding your return or exchange!